Como Descarregar e Instalar a App Reverse Health | Guia de Resolução de Problemas

Getting Started with the Reverse Health App

In this section we cover how to access and begin using the Reverse Health app, including why to download the app, key features, system requirements and compatibility.

Why Download the App?

Downloading the Reverse Health app means you will have access to the best science-backed lifestyle apps for women over 40 in your pocket. This allows you to access recipes, workouts, and lifestyle tracking.

Key Features Available in the Mobile Version

Downloading the the mobile version means you will have access to the following key features:

• Guided Workouts: Beginner-friendly workouts for all fitness levels, including Pilates, Wall Pilates, Yoga, Chair Yoga, and Somatic routines. Workouts are guided, with high-quality video and audio instructions.

• Personalized Meal Plans: Monitor macro and nutrition with our intuitive meal planner. Access to personalized meal plans, including keto, Mediterranean, and vegan diets to suit different dietary needs.

• Lifestyle Coaching: Set personalized goals and receive expert lifestyle coaching via our 12-week video course.

• Activity Progress Tracking: Monitor your workouts, movement, mood, symptoms, water intake, and weight to help you optimize your wellbeing during midlife.

• Beginner-Friendly Health Challenges: Beginner-friendly challenges for all Pilates, Wall Pilates, Yoga, Chair Yoga, and Somatic routines will help you build up your fitness and help you form sustainable habits.

• Community Support: Provides access to the Reverse Health Members’ Group where you can share your experience, knowledge, and wins with over 90,000 other women.

System Requirements and Compatibility

The Reverse Health app is compatible with Android and iOS devices. Here are the following system and compatibility requirements:

System Requirements

• Android System Requirements: Version 7.0 or later.
• Apple System Requirements: iOS 13.0 or later.

Download Size

• Download Size: 61 MB
• Download Size:  97.4 MB

Compatible Devices

It is compatible with the folloing devices:

• Android Devices
• iPhone
• iPad
• iPod
• Mac
• Apple Watch

How to Download the Reverse Health App

Downloading and getting started with Reverse Health has never been easier. Below, we discuss how to download and install the app for iOS and Android devices.

Download on iOS (Apple App Store)

Open the Apple App Store on your mobile device and search “Reverse Health” using the search icon. Select Reverse Health and select download and follow the prompts.

Download on Android (Google Play Store)

Open the Google Play Store on your mobile device and search “Reverse Health” using the search icon. Select Reverse Health and select download and follow the prompts.

What to do if You Can’t Find the App

If you are having difficulty finding the Reverse Health app you can head to the Reverse Health website where you can find links to the platform on the Google Play Store and Apple Play Store.

Alternatively, you can take a questionnaire on our website to receive your personalized plan.

Checking Device Compatibility

Before downloading and subscribing to Reverse Health, we recommend checking if your OS version on your device is compatible. Below, we discuss how to check your OS on iPhone and Android, and recommend specifications for smooth performance.

How to Check Your OS Version on iPhone

1. Open “Settings”.
2. Select “General”.
3. Tap “About”
4. Look for “iOS version”.

You may search for your current OS version by searching for “iOS version” using the search bar provided.

How to Check Your OS Version on Android

1. Open “Settings”.
2. Select “About phone”.
3. Tap “Software information”.
4. Look for “Android version”.

Alternatively, type in “About phone” into the "Search" bar. It will take you to your Android version.

Minimum and Recommended Versions for Smooth Performance

The minimum version required is Android 7.0 and iOS 13. For the best performance we recommend Android 11 or later, and iOS 15 or later.

Setting Up and Logging In

After you have successfully installed the app you can begin the set up process. Below, we discuss the process to help you get started.

How to Use Your Magic Link

The Magic Link is a link sent to your email address which is used to set up your account. Once you have installed the app, open the email and use the Magic Link to set up your account.

Additionally, if you are signing up via the website, your Magic Link will send you a QR code which will give you access to the app on your phone.

Logging in After Your First Setup

Once the setting up you can logging and begin using the app. The first time you login, you will be asked a series of questions about your health, goals, and training preferences. The app will then formulate a plan and schedule based on your needs.

Troubleshooting Login Issues (No Email, Link Expired, etc.)

If you are experiencing login issues including no email and expired links, here are some potential solutions to help you gain access.

• Enter Email Correctly: Ensure that your email address is entered correctly.
• Check Junk Folder: Check your Junk Email folder as new or unknown mail may be redirected here.
• Refresh Inbox: Allow time for the email to reach your inbox and refresh.
• Resend Email: Links are time sensitive, if your link has expired resend another email
• Internet Connection: Ensure that your internet connection is stable.
• Contact Support: If you are still having issues with emails and links get in touch with customer support.

Common Download or Login Problems

Issues can occur when downloading and logging in. Here are potential solutions to grant your access.

App Not Installing or Freezing

If the app is not installing or freezing then it may be due one of the following issues:

Lack of Storage Space

Your device may have insufficient storage space to install the app. To check if you have sufficient space, use the following pathways.

Android

• Open “Settings”.
• Tap on “Device care”.
• Look for “Storage”.

iPhone

• Open “Settings”.
• Tap “General”.
• View “iPhone Storage”.

Poor Internet Connection

Poor or unstable internet connections can disrupt the download process. Before attempting to download, ensure your network is stable or connect to a strong Wi-Fi network.

Outdated OS

Apps may not download if your device is running on an older operating system. Check your OS using the pathway list above to ensure your current version meets the minimum requirements.

Magic Link Not Working

If your Magic Link is not working, resend a follow-up one to your email address. If the link does not work again, contact customer support, and they will assist with account access.

Account Not Recognized or Inactive

If your account is not being recognized or is inactive, contact customer support. They will be able to locate your account information and identify and resolve the issue.

Contacting Reverse Health Support

Customer experience is our top priority at Reverse Health, that is why we encourage our subscribers to get in touch when issues disrupt their experience. Below, we discuss how to reach customer support, the details to include when reporting issues, and expected response times.

How to Reach Customer Support (Social Media, Email)

To reach customer support via email, head to the Reverse Health home page and follow the these steps:

1. Start at the home page.
2. Click on the option menu (top right corner).
3. Click “Need help?”.
4. Click “Contact Us”.
5. Select “Contact Us”.
6. Look for “Email” to view our email address.

To contact customer support Instagram, follow these steps:

1. Open instagram.
2. Tap the search icon.
3. Search “Reverse Health”.
4. Select Reverse Health (reversehealthapp).
5. Tap “Message” or “Email” to get in touch.

What Details to Include When Reporting an Issue

When you are reporting issues or concerns it is important to provide our team with as much information as possible to help them resolve your issues.

When using our Web Chat, you will be presented with a few quick questions to help our team get the right information to resolve your issue.

For email, we recommend including the following information:

• Name: Required for identification and monitor your enquiry.
• Email: This is used to find your account.
• Subscription: Your current subscription e.g., monthly, annual (if applicable).
• Current Issue: Describe your current issue with key details.

Expected Response Times and Follow-up Process

Our team is dedicated to providing the best experience as possible, aiming to reply quickly to enquiries within 10 minutes during support hours. However, when there is a high volume of chats the team will do their best to reply within the hour.

If you are using the Web Chat, please have notifications turned on, and keep the window open so you can view our team's response as they are sent.

For email, this follows a similar format, typically replying within 24 hours.

Email enquiries will be sent to your registered email address to ensure you receive a response to our enquiry.

Tips for a Smooth Start

Reverse Health offers an excellent service for women over 40. Here are tips to optimize the app for the best user experience.

Enable Notifications to Stay on Track

Enable notifications will help keep you informed with reminders, chats, and updates through the app.

To enable notifications, follow these steps:

1. Open Reverse Health.
2. Tap the “My Profile” icon (top right corner).
3. Tap the “Settings” tab.
4. Toggle “Notifications” on.

Bookmark Your Login Email for Future Access

Be sure to bookmark your login email for easy, future access. Reverse Health works best when you can quickly open the app, find information, view recipes, and engage in exercise routines.

Staying logged means you can effortlessly access the information you need, reducing disruptions to your routine, and improving chances of long-term success.

Join the Community and Start Your First Module

One of the best things you can do when subscribing to Reverse Health is join our community or begin your first module.

Containing over 90,000 members, it is dedicated to creating a space where our members can interact with one another, sharing their journey through midlife.

Follow these steps to join the Reverse Health Members’ Group:

1. Open the Reverse Health app.
2. Tap the “Grow” tab (bottom right corner)
3. Tap the “Community” tab.
4. Tap the “Let’s go” button.

Similarly, modules offer insight into nutrition, exercise, mindset, and lifestyle, helping you enhance your health in midlife. These modules follow a 12-week format, providing you with the structure for continued growth.

To find these modules, follow these steps:

1. Open the Reverse Health app.
2. Click on “Grow” tab (bottom right corner)
3. Select the “Learn” tab.

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