Reverse Health Abonnement- & Zahlungsleitfaden | Zahlungsunterstützung

Understanding Your Reverse Health Subscription

Reverse Health is a comprehensive health and wellness app for women over 40. Below, we highlight what your subscription includes, billing, and accepted payment methods.

What Your Subscription Includes

The Reverse Health subscription includes the following features:

• Tailored Nutrition: A library of meals specifically designed to support hormonal health and aid in weight management. Created by nutritionists, meals are suitable for your dietary preferences (keto, Mediterranean, and vegan diets).

• Guided Workouts: Exercise and workouts, including Pilates, Wall Pilates, Chair Yoga, and somatic routine for all fitness levels. Guided workouts have the option of strength focus or low-impact, making them suitable for women over 40.

• Lifestyle Coaching and Tracking: Set personalized goals (weight loss, nutrition, fitness) alongside expert coaching via our 12-week video course. Combined exercise, physical activity, and hydration tracking helps to keep you focused on your goals.

• Community Support: Coaching support and Reverse Health Members’ Group allows users to share knowledge, challenges, and wins with other women venturing through their 40s.

How Billing Works and Renewal Terms

Reverse Health billing operates on a monthly or annual subscription. Subscriptions are deducted from your nominated bank account monthly or annually, auto-renewing at the end of each billing cycle unless the feature is deactivated or the subscription is canceled.

Accepted Payment Methods

Subscription fees can be paid via PayPal and Credit Card (Mastercard, Amex, Visa, Discover).

How to Pay For Your Subscription

Reverse Health subscriptions can be paid for on the Reverse Health website or the app store on your device. Below, we discuss payment methods for each.

Paying Through the Reverse Health Website

Payments on the Reverse Health website can be made by logging into your accounts and navigating to your “Management Subscriptions” section.

Managing your subscription can be done via the “Need Help?” option found in the menu tab in the top right corner of the website. Here you will be able to get a “Magic Link” sent to your email to manage your subscription.

Here is the pathway to manage your subscription on the Reverse Health website:

1. Go to the Reverse Health Home Page.
2. Click on the Menu Tab (Top Right Corner).
3. Click on Need Help?
4. Click on My Account.
5. Choose Manage Subscription.
6. Login to Your Account.

Paying via the Android App (Google Play Store)

Paying for your Reverse Health subscription can be done through your Google Play Store. settings. This can be done with the following pathway:

1. Google Play.
2. Tap on My Account (Top Right Corner).
3. Tap on Payments & Subscriptions.
4. Tap on Subscriptions
5. Look for Reverse Health.

Paying via the iOS App (Apple App Store)

Payment for Reverse Health subscriptions can be done through the App Store. This can be done with the following pathway:

1. Apple App Store.
2. Tap on Account (Top Right Corner).
3. Tap on Subscriptions.
4. Look for Reverse Health.

Managing and Updating Payment Details

Reverse Health payment details can be managed and updated via the website or your chosen app store. Below, we explain how to update your payment method, view your billing history, and what to do if your payment fails.

How to Update Your Payment Method

Updating your Reverse Health payment method can be done through the Reverse Health Website, Google Play Store, or Apple App Store.

These functions can be found using the payment pathways in the section above, where you can add, remove, and update your payment method.

How to View Your Billing History

Your billing history can be viewed in the subscription management section of the Apple App Store or Google Play Store.

Google Play Store

1. Google Play.
2. Click Account (Top Right Corner).
3. Find “Payments & Subscriptions”.
4. Tap on “Budget & History”.

Apple App Store

1. Apple App Store.
2. Tap on Account (Top Right Corner).
3. Tap on “Select Subscriptions”.
4. View Reverse Health.

What to Do if Your Payment Fails

Failed or declined payments can occur to several reasons, including:

• Card Expiry Date: Your verified card may have expired. Update your account with your new card details, and try again.
• Insufficient Funds: There may be insufficient funds in your designated account. Ensure there are the required funds and attempt the payment again.
• Persistent Issues: If payment issues persist, contact your bank or credit card company. They will provide insights and a solution to your issues.

Using Promo Codes or Special Offers

Reverse Health also allows promo codes and special offers. Below, we discuss where to enter your code, terms and conditions, and troubleshooting potential issues.

Where to Enter a Promo Code

Promo codes can be used when signing up and purchasing your subscription. This can be done with the following pathway  **

1. Open the Reverse Health app.
2. Choose your subscription.
3. Enter promo code.
4. Complete your purchase.

Terms and Conditions for Promotions

Promo codes are subject to the following terms and conditions:

• Promo codes are limited to new users.
• Promo codes can not be stacked or combined with any other offer.
• Codes only apply to initial subscriptions. Any renewal is charged at the full price.
• Codes are for non-transferable and for personal use only.
• Reverse Health reserves the right to alter or withdraw a promotion at any time.

Troubleshooting Promo Code Issues

Technical issues may arise when redeeming your promo code. Below, we discuss troubleshooting promo codes issues.

• Specific Requirements: The promo code may only apply to certain plans.
• Single Use Only: Promo codes are for single use only. If it has already been redeemed, it can not be used again.
• Incorrect Entry: Ensure your code is entered exactly as it appears on the voucher, this includes letter case, spaces, and special characters.
• Code Expiration: The promo code may have expired. Check the valid dates to confirm validity.
• Promotion Expiration: The promotion for the code may have ended and is no longer available.

Contacting Support For Payment Issues

Our helpful team is always available to assist you with payment issues or app queries.

When to Reach Out to the Reverse Health Support Team

Reach out to our support team at any time if you are experiencing payment issues or technical difficulties. We also recommend browsing our help menu where you will find answers to frequently asked questions.

How to Contact Support (Email, Chat, In-App)

To get in contact with our team follow these directions or the detail iamges below:

Follow this pathway to contact support.

1. Open Reverse Health.
2. Tap My Profile (top right corner).
3. Tap the “Settings” tab.
4. Select “Contact”.
5. Select “Help”.
6. Scroll down the “Contact us” page until you find our email address.

Select the simply click on the “chat” icon in top right corner of the app.

Additionally, if you would like to get in touch via email you can click “My Profile” menu in the top right corner and select the “Settings” tab and select “Contact”.

Here you will be able to chat with our team.

Or navigate to the “Help”, then select “Contact Us” to find our email address.

Information to Include When Reporting a Payment Issue

When reproting payment issues our team need a few bits of information to begin. Below is a list of information you should have ready when making your enquiry:

• Email Address
• Your Current Subscription
• Information about current payment issue